7bets Privacy Policy

This privacy policy has been reviewed most recently and applies to all users of the 7bets platform.

1 Introduction & Purpose

7bets ("we", "our", "platform") is committed to providing a safe and reliable online betting and casino experience for players in Bangladesh. Protecting your privacy is a fundamental responsibility for us. This Privacy Policy ("Policy") explains what information we collect about you when you use our website, application, or services, how we use it, and how we store and keep it secure.

By registering on the 7bets platform or using our services, you are agreeing to the terms of this Policy. We ask that you read this Policy in full, and contact us if you have any questions.

Who this Policy applies to

This Privacy Policy applies to all of the following:

All active registered users of 7bets
Those who have started the account opening process
Those who only browse the website
Those who contact our customer support team

2 Information We Collect

7bets only collects the information needed to provide you with a quality service and to ensure the security of your account. We do not collect excessive or irrelevant information.

Personally Identifiable Information

Information you provide at the time of account registration:

Full name
Date of birth (for age verification)
Email address
Mobile number
National ID card or passport number (where required)

Financial & Payment Information

Information required to process transactions:

bKash, Nagad, or Rocket account number
Deposit and withdrawal history
Transaction amounts and timestamps
Wallet balance information

Usage & Activity Information

Information collected automatically while you use the platform:

Login and logout times
Game history and betting activity
Preferred games and categories
Session duration

Technical Information

Information about your device and connection:

IP address
Browser type and version
Operating system
Cookie and session data
Device identifier information

3 Purpose of Data Use

7bets uses your collected information only for the following legitimate purposes. We never use your information for unauthorised purposes.

3.1 Account Management & Service Delivery

We use your information to create and maintain your account, process transactions, distribute bonuses and rewards, and respond to your requests. Payment information is essential for correctly processing deposits and withdrawals through your bKash, Nagad, or Rocket account.

3.2 Security & Fraud Prevention

We analyse technical and financial information to protect your account from unauthorised access, detect suspicious activity, and prevent potential fraud. We keep your information secure using SSL encryption and advanced security protocols.

3.3 Age & Identity Verification

The 7bets platform is for users aged 21 and above only. We use identifying information to verify your age and to comply with responsible gambling guidelines.

3.4 Customer Support

Our 24/7 live chat and email support team may access information about your account and transactions to answer your questions and resolve issues. This information is used solely to assist you.

3.5 Service Improvement & Personalisation

By analysing your usage patterns, we continuously improve our platform and further customise services to your preferences. This analysis is done in aggregate — not at an individual level.

4 Sharing & Disclosure of Information

7bets does not sell your personal information to third parties. However, limited information may be shared in certain circumstances.

Circumstances under which information is shared with third parties

Payment processors: Information necessary to complete transactions through bKash, Nagad, and Rocket is shared.
Technology partners: Information is shared securely with trusted technology service providers who assist in operating the platform.
Legal obligations: Information may be disclosed in compliance with applicable law in response to a court order or legal claim.
Fraud prevention: In the event of a serious security threat, information may be provided to the relevant authorities.
Business transfers: In the event of a company merger or acquisition, user information may be transferred, but this Policy will continue to apply.

What we never do

We do not sell your personal information to marketers or advertisers.
We do not share information with unnecessary third parties without your consent.
We do not disclose your financial information to unauthorised parties.

5 Data Protection & Security

7bets applies industry-standard security measures to protect your information. Our platform works continuously to ensure a safe and reliable environment.

SSL Encryption

All data between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology.

Secure Servers

Your information is stored in secure data centres with firewall and access control systems in place.

Regular Audits

Our security measures are regularly reviewed and improved to ensure the highest level of protection.

User Responsibilities

We ensure the highest level of security on our end, but you also have certain responsibilities. Do not share your password with anyone, be cautious when accessing your account on public Wi-Fi, and if you notice anything suspicious, notify our support team immediately.

6 Cookie Policy

The 7bets website and application use cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

Essential Cookies

These cookies are necessary for the basic functionality of the platform. They are used to maintain your login state, ensure security, and manage your session. These cannot be disabled.

Performance & Analytics Cookies

These cookies help us understand how users interact with the platform. We use this information to improve the quality of our service. These cookies collect aggregate statistics, not personal information.

You can control cookies by changing your browser settings. However, disabling some cookies may cause certain platform features to not work correctly.

7 Your Rights & Choices

As a user of 7bets, you have the following rights regarding your own information.

Right to Access

You can request from us at any time to find out what information we hold about you.

Right to Rectification

If any of your information is incorrect or out of date, you can request a correction. We will update it as soon as possible.

Right to Erasure

After closing your account, you may request the deletion of your personal information within a specified period, though some information may need to be retained due to legal obligations.

Right to Data Portability

You may request a copy of the information held about you in a common, machine-readable format.

Right to Object to Processing

In certain circumstances, you may object to the processing of your information. We will consider your request.

Communication Preferences

You may opt out of promotional emails and notifications. However, important account-related communications will continue.

To exercise these rights, contact us at: [email protected]

8 Data Retention Period

7bets retains your information only for as long as necessary. Different retention policies apply for different types of information.

Retention Guidelines

Active accounts: All relevant information is retained while the account remains active.
Financial transactions: Transaction records may be retained for an extended period in accordance with financial regulations.
Closed accounts: After an account is closed, the minimum necessary information is kept for a specified period to meet legal obligations.
Customer support communications: Support tickets and chat logs are retained for a limited period.
Security logs: Technical logs are kept for a specified period to ensure cybersecurity.

9 International Data Transfers

Your information may be processed on servers in various countries for the purpose of operating the 7bets platform. In such cases, we ensure that the transferred information remains protected in accordance with the standards set out in this Policy.

For international data transfers, we follow industry-standard agreements and protective measures. All our partners are required to maintain the same standard of privacy protection.

10 Changes to This Policy

7bets may update this Privacy Policy from time to time. In the event of significant changes, we will notify you by email or via a notification on the platform.

Our commitment regarding changes

We will notify you before any significant changes take effect.
Continued use of the platform after changes have been made will be considered acceptance of the new policy.
You will be provided with full details of any important changes.
We can provide previous versions upon request.

11 Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact our dedicated support team.

Live Chat

Our live chat support is available 24 hours a day, 7 days a week. We will assist you in both Bengali and English.

Email Support

For specific privacy-related requests or detailed questions, write to us at:
[email protected]

7bets believes in responsible and transparent data management. We always give the highest importance to your privacy and are committed to resolving any concerns you may have on this matter.